Contact Us
We’d love to hear from you! We aim to answer all emails within one business day.
Use the form below or email us directly at hello@shopcolbyandco.com
FAQs
When will my order Ship?
We pride ourselves in fast shipping! We aim to ship all orders out within 1-2 business days.
What is your Exchange Policy?
We want you to love your purchase. If something isn’t quite right, we’re happy to offer exchanges.
- Exchanges are accepted within 14 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Customers are responsible for return shipping costs unless the item is defective or incorrect
To start an exchange, please contact us at hello@shopcolbyandco.com with your order number.
What is your Return Policy?
We offer store credit only for eligible returns.
- Returns must be initiated within 14 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Original shipping costs are non-refundable
- Customers are responsible for shipping
Once your return is received and approved, store credit will be issued via email.
The following items are final sale and not eligible for return or exchange:
- Sale items
- Seasonal/holiday items
- Accessories
Do you offer gift options?
Yes! Our pieces make the sweetest gifts. You can ship directly to the recipient and add a note at checkout.
